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Interplay: The Process of Interpersonal Communication 15th Edition by Ronald B. Adler, ISBN-13: 978-0197501368

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Interplay: The Process of Interpersonal Communication 15th Edition by Ronald B. Adler, ISBN-13: 978-0197501368

[PDF eBook eTextbook]

  • Publisher: ‎ Oxford University Press; 15th edition (November 16, 2020)
  • Language: ‎ English
  • 496 pages
  • ISBN-10: ‎ 0197501362
  • ISBN-13: ‎ 978-0197501368

With its unique blend of compelling topics and rich pedagogy, Interplay: The Process of Interpersonal Communication, Fifteenth Edition, offers a perfect balance of research and application to help students understand and improve their own relationships. No other book prepares students better to start improving their relationships beginning with the first day of class.

Interplay addresses the perception that students have that they already know how to communicate, which is an issue that every faculty member faces. By artfully weaving cutting-edge academic research and theory into the clear, down-to-earth, student-friendly narrative, Interplay enables students to understand the complexity and depth of human communication and interpersonal relationships. The series of concepts builds logically through the chapter sequence so that students deepen their communication skills as they progress through the book. With the expert use of contemporary and brief video clips available as part of the integrated digital resources, students can see concepts applied in real scenarios, making their learning even more meaningful.

Table of Contents:

Contents

Preface

PART 1. FOUNDATIONS OF INTERPERSONAL COMMUNICATION

Chapter 1. Interpersonal Process

1.1 Why We Communicate

Physical Needs

Identity Needs

Social Needs

Practical Needs

1.2 The Communication Process

Early Models of Communication

Insights from the Transactional Communication Model

Communication Principles

Communication Misconceptions

1.3 What Makes Communication Interpersonal?

Defining Interpersonal Communication

Interpersonal and Impersonal Communication: A Matter of Balance

1.4 Communication Competence

Principles of Communication Competence

Characteristics of Competent Communication

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Watch and Discuss: “Going It Alone”

Dark Side of Communication: The Epidemic of Loneliness

At Work: Communication and Career Advancement

Focus on Research: Tweeting: The Channel Affects the Message

Assessing Your Communication: How Interpersonal Are Your Relationships?

Focus on Research: Online Chat in Customer Service: When Impersonal Fails

Watch and Discuss: “Struggles of Having a Friend with No Filter”

Chapter 2. Mediated Interpersonal Communication

2.1 Mediated Communication: Pros and Cons

Alienating or Connecting?

Superficial or Meaningful?

Unhealthy or Healthy?

The Bottom Line

2.2 Mediated Interpersonal versus Masspersonal Communication

Hallmarks of Mediated Interpersonal Communication

Hallmarks of Masspersonal Communication

2.3 Competence in Mediated Communication

Consider the Channel(s)

Be Careful What You Post

Consider the Communicators and the Environment

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Watch and Discuss: “I Forgot My Phone”

At Work: Using LinkedIn for Career Success

Dark Side of Communication: The Effects of Smartphone Use among Teens

Focus on Research: Social Media Detox

Focus on Research: The Many Meanings of the Like Button

Watch and Discuss: “Women in Sports Face Harassment”

Assessing Your Communication: Are You Spending Too Much Time Online?

Chapter 3. Culture and Interpersonal Communication

3.1 Culture and Communication

Culture and Co-Culture

Intercultural Communication

Interpersonal and Intercultural Dimensions of Communication

Intercultural Differences as Generalizations

3.2 Cultural Values and Norms

High versus Low Context

Individualism versus Collectivism

Power Distance

Uncertainty Avoidance

Achievement versus Nurturing

3.3 Co-Cultures and Communication

Race and Ethnicity

Gender Identity and Sexual Orientation

Age and Generation

(Dis)abilities

Socioeconomic Status

3.4 Codes and Culture

Verbal Codes

Nonverbal Codes

Microaggressions

3.5 Developing Intercultural Communication Competence

Motivation and Attitude

Tolerance for Ambiguity

Open-Mindedness

Knowledge and Skill

Patience and Perseverance

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Focus on Research: Co-Cultural Strategies for Latinx Students

Dark Side of Communication: Why Cultural Appropriation Is Inappropriate

At Work: Organizations Are Cultures

Watch and Discuss: “P&G: The Look”

Assessing Your Communication: What Is Your Intercultural Communication Competence?

Watch and Discuss: “Momondo: The DNA Journey”

Focus on Research: Living in Another Culture: Adapting and Adopting

Chapter 4. Interpersonal Communication and the Self

4.1 Communication and the Self-Concept

How the Self-Concept Develops

Characteristics of the Self-Concept

The Self-Fulfilling Prophecy and Communication

4.2 Presenting the Self

Public Self and Private Self

Characteristics of Impression Management

Face-to-Face Impression Management

Impression Management in Mediated Communication

Impression Management and Honesty

4.3 Disclosing the Self

The Nature of Self-Disclosure

Models of Self-Disclosure

Benefits and Risks of Self-Disclosure

Guidelines for Self-Disclosure

Alternatives to Self-Disclosure

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Focus on Research: Does Instagram=#Instasad?

Watch and Discuss: “Dove Evolution Commercial”

Watch and Discuss: “Constructing Social Reality”

At Work: Impression Management in the Workplace

Dark Side of Communication: Talking Frankly about STDs

Assessing Your Communication: Online and Offline Self-Disclosure

Chapter 5. Perceiving Others

5.1 The Perception Process

Reality Is Constructed

Steps in the Perception Process

5.2 Influences on Perception

Access to Information

Physiological Influences

Social Influences

Cultural Influences

5.3 Common Tendencies in Perception

We Make Snap Judgments

We Cling to First Impressions

We Judge Ourselves More Charitably than We Judge Others

We Are Influenced by Our Expectations

We Are Influenced by the Obvious

We Assume Others Are Like Us

5.4 Synchronizing Our Perceptions

Perception Checking

Building Empathy

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Watch and Discuss: “The Monkey Business Illusion”

Watch and Discuss: “All That We Share”

At Work: Sexual Harassment and Perception

Dark Side of Communication: Implicit Bias and Its Effects

Focus on Research: You, Not I, Have a Social Media Problem

Focus on Research: Want to Understand Someone’s Perspective? Ask.

Assessing Your Communication: Your Empathy Quotient

PART 2. CREATING AND RESPONDING TO MESSAGES

Chapter 6. Language

6.1 The Nature of Language

Language Is Symbolic

Language Is Rule-Governed

Language Is Subjective

Language and Worldview

6.2 The Impact of Language

Naming and Identity

Affiliation

Power and Politeness

Sexism and Racism

Precision and Vagueness

6.3 The Language of Responsibility

Accountable Language

“I,” “You” and “We” Language

The Language of Choice

6.4 Gender and Language

Extent of Gender Differences

Non-Gender Influences on Language Use 160

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Watch and Discuss: “Girl vs. Woman: Why Language Matters”

At Work: Swearing on the Job

Dark Side of Communication: Sorry, Not Sorry

Assessing Your Communication: Sexist Language

Watch and Discuss: “Vague Facebook Posts-Congressional Hearings”

Focus on Research: “You” Language and Interpersonal Support

Focus on Research: Status, Gender, and Creating Online Community

Chapter 7. Nonverbal Communication

7.1 Nonverbal Communication Defined

7.2 Characteristics of Nonverbal Communication

Nonverbal Communication Is Always Occurring

Nonverbal Communication Is Primarily Relational

Nonverbal Communication Is Ambiguous

Nonverbal Communication Occurs Even in Mediated Messages

Nonverbal Communication Is Influenced by Culture and Gender

7.3 Functions of Nonverbal Communication

Creating and Maintaining Relationships

Regulating Interaction

Influencing Others

Influencing Ourselves

Concealing/Deceiving

Managing Impressions

7.4 Types of Nonverbal Communication

Body Movement

Touch

Voice

Distance

Territoriality

Time

Physical Attractiveness

Clothing

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Focus on Research: The Power of Periods. In Texting.

Assessing Your Communication: Nonverbal Immediacy Behaviors

Watch and Discuss: “Your Body Language May Shape Who You Are”

Focus on Research: Verbal Planning Helps Nonverbal Delivery

At Work: Let Your Voice Be Heard

Watch and Discuss: “Who Sounds Gay?”

Dark Side of Communication: The Inequality of “Lookism”

Chapter 8. Listening: Receiving and Responding

8.1 The Nature of Listening

The Importance of Listening

Listening Defined

Listening Styles

8.2 The Challenge of Listening

Recognizing Barriers to Listening

Avoiding Poor Listening Habits

8.3 Components of Listening

Hearing

Attending

Understanding

Remembering

Responding

8.4 Types of Listening Responses

Silent Listening

Questioning

Paraphrasing

Empathizing

Supporting

Analyzing

Evaluating

Advising

Which Response Type to Use?

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

At Work: Listening to the Customer

Assessing Your Communication: Your Listening Styles

Dark Side of Communication: The Myth of Multitasking

Watch and Discuss: “The Listener: The Stories of Craigslist Confessional”

Watch and Discuss: “Brené Brown on Empathy”

Focus on Research: Minimizing Doesn’t Help

Focus on Research: Chatbots Soften Advice with Empathy

Chapter 9. Emotions

9.1 What Are Emotions?

Physiological Changes

Nonverbal Behavior

Cognitive Interpretations

Verbal Expression

9.2 Influences on Emotional Expression

Culture

Gender

Social Conventions and Roles

Mediated Communication

Emotional Contagion

9.3 Expressing Emotions Effectively

Recognize Your Feelings

Choose the Best Language

Share Multiple Feelings

Recognize the Difference Between Feeling and Acting

Accept Responsibility for Your Feelings

Choose the Best Time and Place to Express Your Feelings

9.4 Managing Emotions

Facilitative and Debilitative Emotions

Thoughts Cause Feelings

Irrational Thinking and Debilitative Emotions

Minimizing Debilitative Emotions

Maximizing Facilitative Emotions

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Watch and Discuss: “How to Turn Anxiety into Excitement”

At Work: Emotional Labor on the Job

Dark Side of Communication: Fictional Characters, Real Feelings: Parasocial Relationships

Assessing Your Communication: Your Emotional Intelligence

Focus on Research: Use Your Words

Focus on Research: When Talking About Feelings Makes Things Worse

Watch and Discuss: “An Experiment in Gratitude”

PART 3. DIMENSIONS OF INTERPERSONAL RELATIONSHIPS

Chapter 10. Dynamics of Interpersonal Relationships

10.1 Why We Form Relationships

Appearance

Similarity

Complementarity

Rewards

Competency

Proximity

Disclosure

10.2 Models of Relational Dynamics

Stages of Relational Development

Dialectical Tensions

10.3 Communicating about Relationships

Content and Relational Messages

Maintaining and Supporting Relationships

Repairing Damaged Relationships

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Dark Side of Communication: The Anguish of Abusive Relationships

Focus on Research: Forgiveness Strategies as Relational Stage Markers

Watch and Discuss: “Couples Swap Phones and Go through Each Other’s History”

Focus on Research: Metacomunication in Online Discussions

Assessing Your Communication: Relational Maintenance

At Work: Relational Repair on the Job

Watch and Discuss: “The Power of Forgiveness”

Chapter 11. Communication in Close Relationships: Friends, Family, and Romantic Partners

11.1 Communication in Friendships

Types of Friendships

Friendships, Gender, and Communication

Communication in Successful Friendships

11.2 Communication in the Family

Creating the Family through Communication

Patterns of Family Communication

Effective Communication in Families

11.3 Communication in Romantic Relationships

Characteristics of Romantic Relationships

Effective Communication in Romantic Relationships

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Focus on Research: Making and Developing Friendships

Watch and Discuss: “Can Heterosexual Men and Women Be Just Friends?”

At Work: Social Media Relationships with Coworkers

Assessing Your Communication: Your Family’s Communication Pattern

Focus on Research: “I’ll Give You a Call”: Staying in Touch with Parents Back Home”

Watch and Discuss: “Love Languages”

Dark Side of Communication: Pornography and Relational Quality

Chapter 12. Managing Conflict

12.1 What Is Conflict?

Expressed Struggle

Interdependence

Perceived Incompatible Goals

Perceived Scarce Resources

Inevitability

12.2 Conflict Styles

Avoidance (Lose-Lose)

Accommodation (Lose-Win)

Competition (Win-Lose)

Compromise

Collaboration (Win-Win)

Which Style to Use?

12.3 Conflict in Relational Systems

Complementary and Symmetrical Conflict

Serial Arguments

Toxic Conflict: The “Four Horsemen”

Conflict Rituals

12.4 Conflict Management in Practice

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Focus on Research: The Dangers of Mind-Reading Expectations

Dark Side of Communication: Ghosting: The Ultimate Silent Treatment

Watch and Discuss: “Signs You’re the Passive Aggressive Friend”

Assessing Your Communication: Your Method of Conflict Resolution

Watch and Discuss: “Four Horsemen of the Apocalypse”

Focus on Research: Taking Conflict Personally

At Work: Managing Conflict via Email

Chapter 13. Communication Climate

13.1 What Is a Communication Climate?

13.2 How Communication Climates Develop

Levels of Message Confirmation

Causes and Effects of Defensiveness

13.3 Creating Supportive Climates

Evaluation Versus Description

Control Versus Problem Orientation

Strategy Versus Spontaneity

Neutrality Versus Empathy

Superiority Versus Equality

Certainty Versus Provisionalism

13.4 Conversation: From Monologue to Dialogue

Casual Conversation

Civil Dialogue

CHECK YOUR UNDERSTANDING

KEY TERMS

ACTIVITIES

FEATURES

Dark Side of Communication: Cyberbullying: Inflicting Pain Online

Assessing Your Communication: Confirming and Disconfirming Communication

Focus on Research: Phubbing: Losing Out to Your Partner’s Phone

Focus on Research: A Blurt Can Hurt

Watch and Discuss: “Let’s Try Emotional Correctness”

At Work: Telling STAR Stories in Job Interviews

Watch and Discuss: “What Do You Do When Someone Just Doesn’t Like You?”

Glossary

References

Credits

Author Index

Subject Index

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is coauthor of Understanding Human Communication, Eleventh Edition (OUP, 2012), Looking Out, Looking In (2011), and Communicating at Work: Principles and Practices for Business and the Professions (2010). In addition to his academic pursuits, Ron works with businesses and nonprofit agencies to improve communication among coworkers,with clients, and with the public.

Lawrence B. Rosenfeld is Professor of Communication Studies and Co- Chair of the Social- Behavioral Institutional Review Board, University of North Carolina at Chapel Hill. He is the author of articles that appear in journals in communication, education, social work, sport psychology, and psychology. His most recent book is When Their World Falls Apart: Helping Families and Children Manage the Effects of Disasters (2010). In 2000, Lawrence received the Donald H. Eckroyd Award for Outstanding Teaching in Higher Education from the National Communication Association, and in 2006 he received the Gerald M. Phillips Award for Applied Communication Research from the same organization.

Russell F. Proctor II is Professor of Communication Studies at Northern Kentucky University. He primarily teaches courses in interpersonal communication and interviewing, and he won NKU’s Outstanding Professor Award in 1997. In addition to his work on Interplay, he is also coauthor of Looking Out, Looking In (2011). Russ has written and presented extensively on the use of feature films as instructional tools in communication courses (including Now Playing for OUP).

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